What do you want to do?

Billing

Pay a bill.


  • Click on "Pay Online" button in your invoice to pay it online.
  • Access account portal and view and pay invoices
  • If you are having trouble, you can send us credit card authorization and we will setup payment for you.
  • Send us a check.




Access account portal for payment history, account balance and trouble tickets.


Click here to go to your portal and view account history and make payments.




Update credit card on file.


Click here to send us a new payment authorization.





Service

Report service interruption.


Call (209) 832 4420 and leave a message and we will call you back. You can email us at support@matrixbroadband.net When you email us, a trouble ticket is automatically created.




Report slow speed.


Please run a speed test and send us the results. Call (209) 832 4420 or email us at support@matrixbroadband.net When you email us, a trouble ticket is automatically created.




Check my speed.


Please run a speed test and send us the results.




Reboot my connection


Please follow the instructions for rebooting your connection.





Other

Refer a friend or neighbor


Get $40 for each referral. Click here to provide referral information.




Send a compliment or complaint


Our team members always try to go the extra step for customer satisfaction. We want to hear from you when we do well and also when you are not 100% satisfied. Email directly to president@matrixbroadband.net